Known Issues
We are aware of the following known issues as of August 22, 2025.
- “Information is not in the document” even when no files have been uploaded
- Description: You may receive responses that refer to uploaded files even when no files have been uploaded. This bug is caused by the agent creating a file store at the beginning of each conversation causing the agent to think files are present even when no files have been uploaded.
- Work-around: While we wait for the bug to be addressed, the message can be ignored. It should not impact the quality of the response.
- Issue uploading multiple files
- Description: Currently, Clarity does not support uploading more than one file at a time. We are working on fixing an issue with uploading multiple files.
- Work-around: Limit uploads to 1 file (consider merging content of multiple files into a single file before uploading).
- Types of uploaded files are not recognized.
- Description: When Clarity is asked to summarize a file, it may take a long time, need more information, or provide a lengthy description of how it determined the file type.
- Work-around: Specifying the file type in the prompt can speed up this process and reduce issues.
- Downloadable file is not linked in chat response.
- Description: Occasionally when Clarity is asked to provide a file for download, the response includes text that says “Download file” but there is no link generated.
- Work-around: Ask Clarity to provide a link to the file in the chat. If that doesn’t work, redo the prompt in another chat session.
- A link to “additional content” appears on screen when the agent is responding.
- Description: Occasionally, when a Clarity agent that is working with uploaded files is responding to a prompt, the agent will stop streaming its response and a link to “additional content” will appear on screen briefly and then disappear, at which point the agent will continue its response. This only happens with the GPT 40 and GPT 4o mini agents, and only when they are working with uploaded files.
- Work-around: Ignore the link and wait for the response to resume and complete.
- User can submit new prompt before response is complete
- Description: When using the Claude 3.5 Sonnet agent or the Claude Sonnet 4 agent, users can enter new prompt before the response is complete.
- Work-around: Wait until the response stops streaming before entering another prompt.