Customizing Your Agent Dropdown
You can personalize which agents appear in your dropdown menu.
To select an agent, open the dropdown menu in the upper-right corner of the screen. The menu is organized into two sections:
Once you select an agent:
Note: If you don’t select an agent before starting a conversation, Clarity will automatically select the default agent.
You can personalize which agents appear in your dropdown menu.
Click the Settings icon in the bottom-left corner of the Clarity screen. This opens the Agent Settings window.
In the Settings window, you’ll see a list of agents with an Enabled checkbox next to each one:
Some agents cannot be disabled and will have a grayed-out checkbox. This happens when an agent is either the default featured agent or the agent is currently selected in the Agent dropdown.
To disable your currently selected agent: