As of October 21, 2025
| Date of discovery | Issue | Description | Work Around | In Queue to be Fixed |
|---|---|---|---|---|
| 10/2/2025 | Issue selecting characters in Chinese and Japanese | When using pinyin (Chinese) or kana (Japanese) input method, pressing “Enter” to confirm character selection sometimes submits incomplete prompt. | Use the space bar rather than “Enter” to confirm character selection. | ✓ |
| 8/21/2025 | Chats remain in conversation list after deletion. | Sometimes deleted chat conversations remain visible in Clarity even after screen is reloaded. | If you encounter this issue, please email us at ai.platforms@yale.edu so that we can troubleshoot. | ✓ |
| 7/8/2025 | Inactivity Timeout Bug | User logout timeout fails to reset with activity, sessions end unexpectedly | To avoid losing work, finish and submit your prompt if possible so that your conversation is saved. | ✓ |
| 4/21/2025 | Token Count Display Error | Token counts incorrectly display as 0 when you generate an image using the GPT-4o and GPT-4o mini agents. | There is currently no workaround but tokens are being used for both the user prompt and the image generation. | ✓ |
| 4/8/2025 | New prompt can be submitted before response is complete. | In Claude 3.5 and 4 agents, new prompt can be submitted while previous response is still streaming. | Wait until response is complete before submitting new one. | ✓ |
| 11/6/2024 | Link to “additional content” appears while response is streaming. | This only happens when Clarity is working with uploaded files in GPT4o or 4o-mini agent. The link disappears and the response continues. | Ignore the link and wait for the response to complete. | ✓ |
| 10/18/2024 | Downloadable file is not linked in chat response. | Response says “Download the file” but there is no link. | Ask Clarity to provide link to file, or try again in new chat. | ✓ |
| 10/18/2024 | Types of uploaded files are not recognized. | Summarizing a file can take a long time or you may get a lengthy description of how Clarity determined the file type. | Specify the file type in the prompt. | ✓ |
| 10/18/2024 | Issue uploading multiple files. | Clarity does not support uploading more than one file at a time. | Consider merging content of multiple files into a single file before uploading. | ✓ |
| 10/18/2024 | “Information is not in the document” response when no files have been uploaded. | Responses may refer to a file or document when no files have been uploaded. | The message can be ignored. It should not impact the quality of the response. | ✓ |